Refund Policy

Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your purchase date, unfortunately you cannot return any items. To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it. We recommend that you carefully try new items on indoors, just in case you need to return them. We do not offer returns or refunds on PERSONALISED items (custom or personalised and dog drying equipment). All sale items are final sale and non refundable.

Returns Process:

Please pack your return item(s) with a note of your name and address. Please ensure all returns are unworn, unwashed and free from pet hair to the return address on your parcel packaging.

Absolute Animal Designs
5 Aggett Grove
Bovey Tracey
Newton Abbot
Devon
England
TQ13 9GE

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds:

Once your return is received and we have inspected it, we will send you an email or message to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card.
3. If you have done these steps and still have not received your refund, please email me: absoluteanimaldesigns@gmail.com

Exchange Policy

Due to possibility of our product(s) selling out, we will not be able to accept exchanges at this time. We recommend following the return policy above for the return of your product and then purchasing your desired size and/or colour.